Return & Refund Policy

Return Window

You may request a return within 30 days of the delivery date shown in your shipping confirmation. Requests made after 30 days from delivery cannot be accepted.

Condition Required

If you're not satisfied with your purchase for any reason, you can return it within the window above for a full refund — no strict condition requirements.

How to Start a Return

1. Email support@nuvetrashope.com with your order number and the reason for return.
2. Our support team will confirm your return within 24 hours and send you return instructions, including the return address.
3. Pack the item securely and ship it using a trackable method.

Who Pays Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, email support@nuvetrashope.com within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Lost or Missing Packages

If tracking shows your order as delivered but you have not received it, contact support@nuvetrashope.com within 7 days so we can investigate with the carrier.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 3–5 business days.

Exchanges

We don't offer exchanges for size, color, or preference changes. If your item arrives faulty, we'll send a replacement at no cost — see "Damaged, Defective, or Incorrect Items" above.

Cancellations

Orders can be cancelled for a full refund if the request is received before the order ships. Once an order has shipped, it falls under the return policy above.

Non-Returnable Items

All products are eligible for return under this policy — there are no non-returnable items.

Contact

support@nuvetrashope.com | +1 (713) 581-0437 | Mon–Fri, 9:00 am–5:00 pm